Frequently Asked Questions

Your privacy is important to us. Your medical information will only be accessed by our Medical Team during the screening, consultation, and medical review process when scripting. Your personal contact information may be used for email marketing purposes with your explicit consent and permission. If your preference is to not receive marketing from our team, you are able to opt-out at any time by unsubscribing or contacting our Patient Care Team for assistance.

All patient medical information is stored on a secure medical-grade database and features military-level data encryption, multi-layered barriers against unauthorised access, and protection from malicious attacks. Our medical database complies with all Australian standards and regulations, including the Privacy Act 1988, and is hosted separately from our storefront to ensure your personal and private information is stored safely and securely.

Your medical information will remain confidential and is only able to be accessed by our Medical Team in review of your Pre-Medical Screening as well as before, during, and after any expert consultation. Our team is dedicated to providing you with the highest standard and as such requires your completed medical history in order to recommend the right products for you. 

As a medical company, we value and uphold our patient’s privacy at all times. In order to prescribe our products and medications, we are required by Australian Law to collect and store relevant personal information and medical history. Your medical information will only be accessed by our Medical Team during the screening, consultation, and medical review process when scripting.

While you do not need to provide our Doctors with any pathology results before ordering, we highly recommend completing a Pathology Review and Consultation with our partnered doctors at MedX Consulting to gain a better understanding of your current health status.

With this said, our Doctors can review your results from any pathology tests you have had taken in the past 12 months. This analysis will help our Doctors recommend the most appropriate products to help you achieve optimal performance.

While you do not need to purchase an Expert Consultation before ordering, we highly recommend completing an Extensive Pathology Review and Consultation with our partnered doctors at MedX Consulting to gain a better understanding of your current health and wellness needs. The insights gained from your pathology results will help our doctors recommend the most relevant products and thus, maximise your overall results. 

No, you do not need to consult with your GP to order products from AS Wellness. 

During registration, you will be asked to complete a comprehensive medical history questionnaire to provide our Doctor and Medical Team with all necessary health information. Our licensed and registered Doctors will only write the prescription for your order if the products are deemed suitable for your wellness goals and there are no contraindications with your current medical information. 

If you have any questions regarding which products are most suitable for you and your wellness goals, we offer a range of medical consultations with our Product Specialists, Medical Team and Doctors to help you make the most informed decision.

If you are having difficulties placing your order online, please contact our Patient Care Team and they will be able to assist you by processing your order over the phone. 

To do so, you must be a registered AS Wellness patient and have completed your Pre-Medical Screening via our website to order any products within our Medical range. If these steps have not been completed or our Doctor is yet to review and approve your Pre-Medical Screening, our Patient Care Team will be unable to assist you.

Once you have registered as an AS Wellness patient and completed your Pre-Medical Screening questionnaire, the Doctor will review your details before granting you access to our range of Integrative Medical Solutions. Simply add your choice of products to cart and proceed to checkout. All orders for Schedule 4 Medications (including peptides) must be reviewed by our medical team and scripted by our Doctor before it is sent to our partnered pharmacy for compounding and dispatch.

Please note that our licensed Doctors will only write the prescription for your order if the products are suitable for your wellness goals and there are no contraindications with your current medical information. 

As a guest you are able to view our full range of supplements and add them to your cart. During checkout, you will have to complete the registration process in order to place your order. 

Completing the Pre-Medical Screening questionnaire is a prerequisite to unlocking access to our Integrative Medical Solutions, allowing our Medical Team to determine whether or not you are suitable. 

Our Pre-Medical Screening is a short questionnaire focused around your current lifestyle, health status and desired outcome, and aims to provide our Medical Team with a more intricate understanding of your wellness goals. 

If you are interested in exploring our range of Integrative Medical Solutions you will first need to register as a patient of AS Wellness. Next, you must apply for access to view our Medical categories by completing a Pre-Medical Screening questionnaire. This allows our Medical Team to gain an in-depth understanding of your current health status and goals. Once our Doctor has reviewed your screening, they will grant you access to our large range of Integrative Medical Solutions. 

Yes, you will need to complete our registration process and become an AS Wellness patient in order to be able to place an order. 

As a guest, you are able to view our complete range of supplements and add them to cart; however, during the checkout process you will be prompted to complete your registration in order to place your order.

AS Wellness currently offer Integrative Medical Solutions and supplements that are formulated to activate human optimisation, helping patients achieve their health and wellness goals in the following areas:

• Weight Loss
• Longevity + Wellness
• Injury Repair + Recovery
• Muscle Development + Support
• Mood + Sleep + Cognitive
• Sexual Performance
• Immunity + Detox + Gut Health

In order to place an order or browse our full range of products, you will need to complete our registration form to become a patient of AS Wellness. This is in accordance with TGA guidelines, and ensures the efficacy of your prescription. 

Even if the ice packs are melted upon delivery, the medication should remain uncompromised so long as you immediately store them in the fridge. If you have any concerns or if the internal packaging is damaged, please contact our Patient Care Team as soon as possible.

Please allow 5-7 business days for your order to be processed before dispatch. After it has been shipped, you can expect to wait 1-3 days for delivery. If you have not received any updates beyond these times, please contact our Patient Care Team with your order number ready for reference.

Shipments are sent express from the pharmacy with StarTrack Premium Couriers and generally take 1-3 business days to arrive.

*Please note: Depending on the time of year, our estimated delivery time frame can increase due to higher demand on postal services.

Please allow 5-7 business days from the time you place your order for our medical team to process and our Doctor to complete the prescription. You will receive updates via email when your order has been sent for medical review, when it has been sent to the pharmacy for compounding and another when it has been dispatched. 

Our medical products are compounded to order and therefore the pharmacy may require an additional 1-2 business days to compound your order after receiving the script.

All AS Wellness orders have a flat rate of $25 applied for shipping. Shipments are sent express with StarTrack Premium Couriers. Orders are sent cold packed from our compounding pharmacies with ice packs to ensure your medications remain cool during transport. By cold packing our products, we ensure they are able to withstand up to 10 days in transit.

To comply with Australian regulations, our Doctors must be able to confirm your identity before they can write a prescription for any of our medical products (including Peptides and our Integrative Medical Solutions). Because our medications are prescribed directly to the individual account holder we must validate your identity before processing your order. This is why we require you to upload a photo of your drivers licence or Medicare care card.

It is extremely important you only take medication that is prescribed to you. Our doctors will not prescribe any medical products without proof of identity.

This is dependent on whether or not our courier deems the delivery address suitable to be left without collection. If you live in a unit or high traffic area, it is likely the courier will not leave your package unattended. 

Unfortunately, once your order has been dispatched to our couriers we are unable to change the delivery address. If you have any concerns, please contact our Patient Care Team.

No, we do not offer collections at local pharmacies. As our products are specialised medications that are compounded to order by our partnered compounding pharmacies, none of our medications are stored in-office or are available at other pharmacies. 

Our compounding pharmacies are able to post your order to any address accepted by StarTrack’s Premium Courier service. 

Some remote areas in Western Australian, Northern Territory, and Tasmania may require an additional 1-2 business days in transit time, even with express delivery. Due to this, our pharmacy does not send cold packaged items on Thursdays or Fridays to avoid additional weekend transit times.

Our products are able to withstand up to 10 days in transit due to being cold packed, so the additional transit time should not affect the efficacy of your product. If the ice packs are melted upon delivery, the medication should remain uncompromised so long as you immediately store them in the fridge.

If you have any concerns or the internal packaging is damaged, please contact our Patient Care Team as soon as possible.

As an Australian owned and operated medical company, we are only able to prescribe and deliver our products domestically. A wide range of our medical products are classified as Schedule 4 Medications in Australia which require a prescription from a licensed, registered Australian Doctor. 

If you are a patient in New Zealand and have a New Zealand script you would like filled by our company, please get in touch with our Patient Care Team for further assistance.

We are not able to deliver orders to PO Boxes or Parcel Lockers as our shipments are usually cold packed and require signature on delivery.

If this is the only option for you, please get in touch with our Patient Care Team to discuss alternative postage options.

Your order can be delivered to a business address, if required. Please ensure you include your company’s business name during the checkout process in the ‘Company Name’ field. 

Unfortunately, after your order has been reviewed and scripted by our doctors we are unable to change it.

If you believe you have made a mistake in your order and it has not yet been scripted by our doctors, please reach out to our Patient Care Team immediately so they can assist you.

Unfortunately, we do not offer refunds. If you have any concerns about your products, please contact our Patient Care Team as soon as possible. 

Unfortunately, we do not accept returns. Our products are compounded to order and prescribed to the account holder. These products cannot be returned to the pharmacy or re-prescribed to another patient. 

If you have any concerns or if the internal packaging is damaged upon delivery, please contact our Patient Care Team as soon as possible.

All of our products are priced to be inclusive of our Doctor’s prescribing fee. There are no hidden fees after registration or purchase.

Every private health insurance provider has their own set of policies and plans. We cannot confirm whether your particular provider covers a rebate on any of our products. Please contact your health insurer to check your coverage. If they require any further documentation such as invoices or dispense receipts please contact our Patient Care Team.

Unfortunately, Medicare benefits are not claimable for any Integrative Medical Solutions or Supplements that AS Wellness provides. 

We do not currently offer AS Wellness gift certificates.

If you have placed an order but have not received confirmation via email please check your junk box. If you can still not find confirmation of your order please contact our Patient Care Team. 

The charges on your bank statement will appear as “Ageing Solutions”.

As we are a privately owned and operated company and at this time we can not accept concession or veteran cards. 

During checkout select bank transfer as your payment option. Your order confirmation email will contain our bank details and instructions with how to proceed with your payment. Please note that it can take up to 3 business days for your payment to be received and orders are not processed until the funds are cleared.  If you have any further questions regarding bank transfer payment, please contact our Patient Care Team.

Yes, you can buy our products now and pay later with AfterPay. During checkout you are able to select AfterPay as your payment option. 

Our debit/credit card transactions are supported by Stripe and accept all Visa, MasterCard and Amex payments. We also offer Direct Bank Transfers as an option at checkout. And if you want to buy now and pay later, our products can be purchased with AfterPay. 

Individual results will vary. Depending on the patient and their individual wellness goals, the Integrative Medical Solutions or individual products prescribed will differ as will their dosing instructions and cycle length. Because of this, we cannot put a number to how long it will take an individual patient to see or feel results. Depending on the prescribed products, the initial cycle might need to be repeated for your body to be able to adjust to the new medication. Our Medical Team and Patient Care Team will advise you if any changes to your individual dosing instructions are required during the course of your cycle. 

If you have any questions regarding your specific cycle or course length, please get in contact with our Patient Care Team for assistance.

If you are experiencing a reaction to a medication, stop taking it immediately and contact our Patient Care Team. Common reactions may include rash, hives, swelling, headaches and nausea. 

If your reaction is life-threatening, please call 000 immediately.

Medication that is past its expiration date should not be taken. If you are concerned about the safety of your medication or believe there has been an error with your medication’s expiration date, please contact our Patient Care Team.

Please check the label on your products to find the expiration date. Medication that is past its expiration date should not be taken. 

Yes, we recommend that you start taking your medications as soon as you receive them to make sure you complete your course before the listed expiration date. Please only place an order if you are ready to begin your medications immediately. 

No. Our products are compounded and prescribed for use by the account holder only. 

It is essential for both your safety and the effectiveness of the medication that you carefully follow the dosing instructions emailed to you by our doctor. Any changes to your dosing, such as increases or decreases, will be communicated to you directly via email. Please do not change your dosing without prior consultation with our Medical Team.

Once your order has been approved and scripted by our doctor, the Medical Team will email your personalised dosing information to your nominated email address. It is essential for both your safety and the effectiveness of the medication that you carefully follow these instructions. Any changes to your dosing, such as increases or decreases, will be communicated to you directly via email.

Please do not change your dosing without prior consultation with our Medical Team.

Used syringes and needles are considered medical waste and must be disposed of in a sharps disposal container. You can purchase one here, or find one at your local pharmacy. Once your sharps container is full, they can be safely disposed of at a local pharmacy, hospital or designated safe disposal location.

If disposed of incorrectly, you place the health and safety of community members, waste and recycling workers at risk. Please do not throw your used sharps in the rubbish bin.

Some of our medical products are available as subcutaneous injections. Please see below for precise instructions on how to administer these injections.

Subcutaneous injections: [link to PDF]

Yes. All injectable product orders will be delivered to you with the appropriate amount of administration syringes and alcohol wipes for use. 

As a part of the order process, your script is sent directly from the doctor to the compounding pharmacy. If you require a copy of your prescription for work, travel, or insurance related purposes, please let us know during the checkout process or get in touch with our Patient Care Team for further assistance.

Depending on the medication, it is possible that the product may appear on certain drug tests. Peptides are a chain of amino-acids, similar to proteins, therefore they will show on a protein urine test. It is important to check with your workplace to see if your medications or peptides are on a banned substance list. If required, we can supply a copy of your prescription and a medical letter for you to provide to your employer.

In many frequently drug-tested sporting codes, peptides can be a banned substance and therefore cannot be used. Please check with your governing body before ordering. 

The range of medications and peptides available at AS Wellness are classified as Schedule 4 Medications. The products are legal in Australia when obtained with a prescription from a licensed, registered Australian doctor and compounded in an approved compounding pharmacy. 

Please note it is illegal to import and export peptides to and from Australia. If you intend to travel while completing a treatment plan that includes peptides, please check with your airline and the local laws in your destination country regarding the use of peptides.

Here at AS Wellness we offer a range of expert consultations to help our patients receive personalised advice and in-depth information regarding their health and wellness. Our standard medical consultations are conducted by our doctors alongside our partners at MedX Consulting, a medical consulting and prescribing company that helps us make wellness diagnostics and treatment plans accessible to everyone. We also offer consultations with our naturopath to dive deeper into your wellness journey. 

Yes, all AS Wellness doctors are registered and licensed practitioners in accordance with Australian Health Practitioner Regulation Agency (AHPRA).

No, we do not have a physical store. Our online-only services are offered to provide our customers with convenient, easy to access Integrative Medical Solutions, supplements, expert consultations and pathology. Our expert consultations, including pathology reviews, are done over video call. All of our products and medications are compounded to order and dispatched to our patients with express courier services. 

We have partnered with Infinity Compounding Pharmacies who have locations in both Melbourne and Adelaide.

Yes, all of our products (including medications and peptides) are made in Australia. Our partnered compounding pharmacies are Australian approved, licensed sterile compounding pharmacies that are strictly regulated by national standards to ensure all products are of the highest quality.

Yes! AS Wellness is an Australian owned and operated company, with our head office based in Queensland. 

AS Wellness by Ageing Solutions was founded to help Australians achieve their optimal health and wellness goals with a range of personalised, innovative, science-backed wellness solutions that go beyond traditional medicine to make lasting positive changes. We have created an online platform to provide our patients with convenient, easy access to our range of Integrative Medical Solutions, supplements, expert consultations and pathology.